Data Retention- Penelope Services Ltd

Contents

1. Our commitment
2. Who we are
3. Retention rules
4. Safeguarding data during retention
5. Disposal and destruction of data
6. Associated Documents
7. Acceptance
8. Data Retention Schedule for customers

1. Our commitment

At Penelope Services Ltd, we are dedicated to safeguarding the data and privacy of our customers by adhering to the regulations governing Data Protection and GDPR. We assure our customers that we will only collect and retain data for legitimate purposes.

This policy outlines the duration for which we will retain the data we have gathered and the rationale behind it. This encompasses all forms of data, including:

• Digitally/electronically collected and stored data
• Hard copy documents
• Soft copy documents
• Communications, including emails and telephone calls

If you are dissatisfied with the manner in which your data is being stored, please inform us. We will take all necessary and reasonable measures to ensure that your complaint is addressed efficiently and fairly.

Should you remain unsatisfied, you retain the right to lodge a complaint directly with the Information Commissioner's Office (ICO), which can be contacted at:

Write to: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF